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  • Author: Solid
  • Date: 9-06-2015, 11:50
9-06-2015, 11:50

Using Customer Surveys to Improve Service

Category: Tutorials » Other

Using Customer Surveys to Improve Service
Using Customer Surveys to Improve Service
52m 14s Appropriate for all Jun 08, 2015 Updated Jun 08, 2015

Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality.




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