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30-01-2014, 11:23

CBT Nuggets ITIL Foundation Level

Category: Tutorials

CBT Nuggets ITIL Foundation Level

CBT Nuggets ITIL Foundation Level
English | Size: 2.01 GB
Category: CBT


ITIL: Foundation Level

Videos in course:

Total Course Duration: 08:30:42

1. Introduction to ITIL 2011 Foundations 00:19:36
2. ITIL in the Real World 00:30:11
3. The Service Lifecycle 00:32:58
4. Service Strategy (Part 1) 00:38:49
5. Service Strategy (Part 2) 00:39:41

6. Service Design (Part 1) 00:20:04
7. Service Design (Part 2) 00:32:56
8. Service Design (Part 3) 00:35:47
9. Service Design (Part 4) 00:53:29
10. Service Transition: Transition Planning and Support 00:19:08
11. Service Transition: Knowledge, Asset and Configuration Management 00:23:54
12. Service Transition: Change Management and Release & Deployment Management 00:34:03
13. The Service Desk 00:31:22
14. Service Operations: Event, Incident, and Problem Management 00:38:06
15. Service Operations: Request Fulfillment and Access Management 00:42:09
16. Continual Service Improvement 00:18:29

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