LEADING WITH EMOTIONAL INTELLIGENCE TUTORIAL-kEISO
Released: 2013.12.03 | Author: Britt Andreatta | Size: 1.01 GB
Emotions are all around us in the office, and it's important for leaders to understand how to harness them to cultivate productivity and positive relationships. In this course, lynda.com director of learning and development Britt Andreatta shows how to develop emotional intelligence to better lead teams, work with peers, and manage up.
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.
• What is emotional intelligence?
• Cultivating emotional intelligence
• Exercising emotional self-control
• Working with your triggers
• Getting to know others
• Maximizing team performance
• Building influence
c. Play and Learn