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  • Author: davida
  • Date: 2-12-2013, 08:31
2-12-2013, 08:31

Leading with Emotional Intelligence by Britt Andreatta

Category: Tutorials » Other

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Leading with Emotional Intelligence by Britt Andreatta
English | .mp4 | Level: Advanced | Duration: 1h 46m | Released date: Aug 08, 2013 | 1.01 GB
Business, Project Management, Business Skills

Emotions are all around us in the office, and it's important for leaders to understand how to harness them to cultivate productivity and positive relationships. In this course, lynda.com director of learning and development Dr. Britt Andreatta shows how to develop emotional intelligence to better lead teams, work with peers, and manage up.
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.Topics include: What is emotional intelligence?Cultivating emotional intelligenceExercising emotional self-controlWorking with your triggersGetting to know othersMaximizing team performanceBuilding influence
Introduction
Welcome
Getting the most from this course
1. Understanding Emotional Intelligence
What is emotional intelligence?
Why emotions are key
Emotional intelligence at work
Cultivating emotional intelligence
2. Developing Self-Awareness
Getting to know yourself
Understanding feelings
Perceiving yourself accurately
Cultivating confidence and self-esteem
3. Developing Self-Regulation
Exercising emotional self-control
Working with your triggers
Living with integrity
Achieving your goals
Being flexible and agile
4. Building Awareness of Others
Getting to know others
Developing empathy
Anticipating needs
Cultivating social awareness
Appreciating diversity
5. Building Relationships
Communicating effectively
Developing others
Facilitating team performance
Managing conflict
Being a change catalyst
Building influence
Inspirational leadership
Conclusion
Helping your organization develop EQ
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