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  • Author: Solid
  • Date: 5-11-2013, 16:52
5-11-2013, 16:52

Leading a Customer-Centric Culture with Jeff Toister

Category: Tutorials » Other

Leading a Customer-Centric Culture with Jeff Toister

Leading a Customer-Centric Culture with Jeff Toister


What do great companies have in common? Great customer service. In this short course, discover how to chart your team on a course to a customer-centric culture. Jeff Toister discusses how to set a direction, create mile markers, and course correct when things get off track.

Leading a Customer-Centric Culture
Cultivating a customer-focused culture
Providing clear direction
Using mile markers
Needing course corrections
Conclusion



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