This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Instruction will detail foundation level material surrounding concepts and terminology used in the ITIL® Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL® does recommend certification candidates attend formal training. ITIL is a Registered Trade Mark of the Cabinet Office.
Lesson 1: Introduction to ITIL®
Lesson 4: The Service Lifecycle
Lesson 5: Service Strategy
Lesson 13: Continual Service Improvement
Lesson 14: Preparing for Your ITIL® Foundations Certification
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